We are excited to have your pet come and stay with us!
We will do everything we can to make sure they have a relaxing and fun vacation while you're away. All we really need you to bring is your pet, their food, and any medications they will need while staying with us. We will provide your pet's own private bedroom, fleece bedding for them to sleep on, food and water bowls, and lots of love. You can bring a blanket from home, a toy, and your pet's food to make them feel right at home.
We get a lot of questions when pets return home after staying with us, whether it be after boarding or daycare. We have decided to write a few of these changes down so you can know what to expect (or at least not be alarmed by). Here are a few of the comments/questions we get…
Is boarding available during the holidays?
Our guests are fully cared for 365 days a year. However, our lobby is closed for guest check-in and check-out on the following holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- Christmas Day
On Christmas Eve and New Year's Eve we are open from 7:00am-12:30pm. Please contact us for scheduling confirmations.
What vaccines are required to board my pet?
- Required: Rabies, Distemper and Bordetella
- Optional but recommended: Canine Flu
*We do not accept self-vaccinated vaccine records.*
- Required: Rabies and Distemper
- Optional but recommended: Bordetella
*We do not accept self-vaccinated vaccine records.*
Avian and Exotic:
- No vaccines required
What if my pet needs to be medicated during their stay?
We will gladly give your pet their medication while they stay with us. Medication must be in its original bottle/container with its original label on it. We will follow the instructions provided on the label, so if you are giving a different dose than what is written we will need confirmation from your vet that the dose that you are giving is appropriate. Confirmation can be provided in a written note or a quick call to our guest service representatives.
How will my pet be fed?
We believe your pet does best when their diet stays consistent. We would love for you to bring your pet's food in pre-portioned and labeled containers or zipper bags. This will help us make sure that your pet gets exactly what they need while they stay with us. If you prefer, we carry Hills Science Diet i/d (intestinal sensitive stomach diet) that we can also gladly feed your pet for an additional $3.50/day.
What if my pet has an emergency?
Our skilled guest attendants have full access to contact our veterinary staff to assess any medical or behavioral concerns and give you peace of mind that your pet is in the best care possible. Where else can you take your pet to stay overnight with a veterinarian just a call away? There is never any extra charge for exceptional care.
“Oscar is acting like he is starving! Did Oscar get fed while he was there?”
Of course! Oscar was fed the food that his owner brought when he was dropped off, or if his pet owner didn’t drop of his food, Oscar was fed high quality prescription Royal Canin Low Fat Gastrointestinal dry food. Occasionally, pets do not eat as much while they board, so it is “normal” for them to play catch up once they return to their homes.
At daycare, (unless it is a puppy), pets are not fed lunch. Just like my 3-year old son when he gets home from school, they have usually built up a huge appetite playing all day!
Of course, it goes without saying that after a surgery/dental, pets are hungry because they were fasted the morning of the procedure!
"Bailey drank a whole bowl of water when she got home... was she allowed to drink water while she was there?"
All pets have access to water during their stay. That being said, when they are here just for the day, such as for daycare or grooming/bath, they are given water when they are walked. This is to prevent them from splashing and turning over water bowls in the cages (and getting dirty). It is also normal for pets to feel more comfortable drinking water when they return home.
"Fido was really tired and slept the entire evening after I brought him home. He seemed worn out!"
Chances are, Fido is worn out! If we did our job, Fido had lots of play time and exercise while boarding or in daycare. There is so much activity in our resort that Fido is likely over stimulated and excited. Because of this, his sleeping pattern changes in the time he was here with us. He just needs to catch up on his zzzzz’s!! Typically after a good night’s sleep, Fido feels like playing within the next 24 hours. I usually feel like sleeping a lot when I come home from vacation as well!
“Maggie’s stool is loose. Has she been having diarrhea while she was there??”
First of all, if Maggie was having diarrhea, the staff and doctors would have contacted you and started Maggie on medicine. That is the good thing about boarding your pet at a our resort…if they develop problems, the issues are addressed immediately.
Secondly, pets often experience excitement when returning home. Plus, they are often rewarded with treats/chews upon arriving home. So this “excitement” leads to colitis, a common cause of loose or watery stool. Some pet owners expect it and we arrange to send home medication to prevent diarrhea.
We take every precaution at Electric City Stay and Play to prevent viruses and parasites from being passed along. Stalls/runs and cages are sterilized with Parvosol and dilute bleach solution. We require dogs to be checked every 6 months for parasites (unlike annually at most vet hospitals). This is the reason: some of the parasites we see are easily spread between dogs (Coccidia and Giardia) and are not prevented by monthly heartworm preventatives. We have staff that clean/scoop fecal material as soon as it hits the ground. See the previous blog about our resort team and the great job they do!
So, to recap, loose stool/diarrhea is common but please let us know if it continues for more than 24 hours.
Our goal and hope is that your pet returns home happy and healthy! Of course, there is always a chance your pet may get sick while at our resort, but we do everything we can to prevent it. We aim to have smiles and wags all around!
To make your check-in easier, please fill out the appropriate Patient Forms.
Please call us with any questions you may have.
“Grooming was great. My dog looks and feels so much better. She came home happy and that's what matters most to me.”
Please note: We are operating on a curbside-only basis as a part of our response to COVID-19. Please text us at 864-581-3637 upon arrival so that we can assist you as promptly as possible!